Customer comes first
I listen to the customer, understand what they need, and keep them informed until the problem is resolved.
All systems operational — open to new work
The network stays up.
The ticket gets closed.
I’m Ruben V., a network and security administrator and help desk expert with 12+ years in IT. I keep business networks secure and running, with the customer service I learned in sales.
Operational history · 2010 – 2026
Select a period Hover, focus, or tap a cell to see what it covered.
Steady New role (marked)
Tech map
Everything I work on, one hub at a time.
Work on the outer orbit, the six skill areas it draws on closer in. Open anything, or search for a tool to see where it shows up.
- Professional
- Personal
- Business
- Skill area
About
Strong networks, and support people are glad to call.
I’m a certified network administrator with more than 12 years of designing, building and maintaining networks. I’ve worked across college campuses, a network operations center, an IT services and security firm, and today a managed IT provider, all in South Florida.
I started in sales and customer service, and I bring that to every ticket: busy call queues, high satisfaction ratings, and client CEOs who have written letters of recommendation. I keep up with new technology and best practice.
Ruben V. Network & security administration · South Florida
Capabilities
Six areas, from the help desk to the phone system.
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Help desk
Level 3 support and escalations, with high customer satisfaction on busy call queues.
WindowsmacOSLinuxCompTIA A+
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Networking
Designing, building and troubleshooting networks, from NOC monitoring to on-site fixes.
CiscoUniFiNetwork design
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Security
Firewalls, vulnerability scanning and audits, and security awareness training.
FortinetSonicWallRapidFire ToolsKnowBe4CompTIA Security+
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Cloud & virtualization
Cloud platforms and the virtual machines that run on-premises workloads.
Microsoft 365 certifiedAzureAWSGoogle WorkspacevSphereHyper-VXCP-ng
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Monitoring & backup
Watching networks and servers so problems are caught early, and backups that can be restored.
SolarWindsPRTGConnectWiseDatto
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Voice & phones
Business phone systems, set up and administered.
PBXRingCentralSangomaGoTo Connect
Experience
Twelve-plus years of keeping networks running.
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Network Administrator / L3 Help Desk · Managed IT provider, South Florida
Expert technical support for end users with a focus on customer service. Keeps the knowledge base accurate so issues get resolved faster, and works with other teams to roll out new technology.
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L3 Field Tech, Help Desk & Security Analyst · IT services and security firm, South Florida
Built several monthly revenue streams from network vulnerability scans, alongside expert on-site and help desk support. Received letters of recommendation from multiple client CEOs.
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NOC Engineer / L2 Field Tech · Technology services company, South Florida
Monitored client networks from the network operations center and handled on-site field work.
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Network Administrator / L3 Help Desk · College campuses, South Florida
Network administration and level 3 help desk across several campuses.
How I work
The operating point of view.
Service comes first
Tools are only as good as the technician using them, and even a skilled technician needs the right tools. I bring both together to deliver reliable service.
Stay current
Networks and threats change every year. I keep my certifications and tools up to date, so clients get today’s best practice.
Contact
Need a network that just works?
I’m open to new roles, and I take on freelance IT projects too: networks, security, help desk and cloud. Send me an email with what you need and I’ll get back to you.